Website Terms of Service

Thank you for visiting our website (the "Website"). Certain legal terms govern your use of the Website, and in particular your use of the Website to participate in any studies made available through the Website. You should carefully read these terms, which are:

• these Website Terms of Service, which govern the use of the Website and such services as we may provide through the Website by all visitors, whether those visitors are guests or registered users; and

• our Privacy and Cookie Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us, as well as information about the cookies on the Website.

By using the Website, you indicate that you accept and agree to our Website Terms of Use and our Privacy and Cookie Policy. Please ensure that you have read and understood them, and have printed off a copy for your further reference.

Information about us

The Website is owned and operated by Flying Fish Research Ltd ("we" or "us") registered in the United Kingdom under company number 09957647 and have our registered office at 86-90 at C/O OXFORD INNOVATION LIMITED BUXTON COURT, 3 WEST WAY, OXFORD, UNITED KINGDOM, OX2 0JB. We are not VAT registered.

Accessing the Website

Access to the Website is permitted on a temporary basis, and we may withdraw or amend the services we provide on the Website without notice. We will not be liable if for any reason the Website is unavailable at any time or for any period.

We may restrict access to some parts of the Website to users who have registered with us. In particular, access to our platform for participation in research studies is available only to registered members.

You are responsible for making all arrangements necessary for you to have access to the Website. You are also responsible for ensuring that all persons who access the Website through your internet connection are aware of these Website Terms of Use, and that they comply with them.

Our website integrates third party social media platforms. This means that if you subscribe to the services provided third party social media platform operators (for instance, Facebook, Inc.) you can use those services as integrated into our website. Your use of those services (and any related use of your personal information) will be governed by the applicable terms and conditions of the relevant platform operator.

Registration as a Participant

The service we offer via the Website (the "Service") consists of the provision of a platform on which you may participate in online research studies ("Studies") in return for payment. In these Website Terms of Service the completion by you of a Study is called a "Submission" and the sums to be allocated and paid to you in return for a successful Submission are called the "Reward".

To register to use the Service you must enter your first and second name, email address, and choose a password. Alternatively, we may from time to time enable the Website to allow registration using an existing social media account. You will then be asked to provide further personal information for the purposes of pre-screening to ensure that you participate only in those Studies for which you are suitable and qualify. Pre-screening information may include demographic information such as your age, ethnicity and nationality (although these are non-limited examples). Certain studies may only be available to users who meet the demographic profile required by those studies or who meet other eligibility requirements based on responses to pre-screening questions. Other studies may or may not be made available depending on your historical use of the Service - for instance, if you have a history of failing to complete studies in accordance with their requirements then this may disqualify you from participation in certain other studies.

We may from time to time request that you provide further information or documentation to verify your pre-screening information, and you may not be able to participate in certain Studies unless we have verified your pre-screening information to our satisfaction. By applying for registration to use the Service you warrant and undertake (as the context requires):

  • that you are at least 18 years old;
  • that you have authority to enter into legally binding contracts and that you agree to be bound by all terms and conditions of these Website Terms of Service;
  • that all the information provided to us for the purpose of registering for the Service is true, accurate, current and complete in all respects;
  • that you authorise the electronic transfer of funds to your bank account in accordance with the "Payments" section of these Website Terms of Service;
  • to notify us immediately of any changes to the information provided on registration or to your personal information.

If we have reason to believe that any information provided to us is false then we reserve the right to suspend or terminate your account with immediate effect.

Any personal data provided to us by you will be used only for the purpose of providing the Service and strictly in accordance with our Privacy and Cookie Policy.

We will not disclose your personal data to those third party academic and commercial organisations on whose behalf we conduct Studies without your express prior consent. Please note that in addition to our rights under our Privacy and Cookie Policy, we reserve the right to use tracking mechanisms to ensure that you do not take part in a study more than once.

You must only use the Service using your own username, email and/or social media account(s) and password, and are responsible for all actions taken under your chosen username, email and/or social media account(s) and password. You may not transfer or sell your username, email address and/or social media account(s) or password to anyone, nor permit, either directly or indirectly, anyone other than you to use them. You must keep your password secure and not to disclose your password to anyone. We have the right to disable any password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Website Terms of Service, or our Privacy and Cookie Policy.

If you know or suspect that anyone other than you knows your password or has made any use of your account, you must promptly notify us at

Studies and Submissions

Studies will be listed on the Website from time to time. You may, before participating in a Study, be required to agree to such additional terms and conditions as may apply to that Study.

Unless otherwise specified, Studies are anonymous and may require you only to submit a user ID rather than any personal data. While Studies may ask for demographic data (such as your age, income or level of education) you should not communicate personal data which identifies you individually (such as your name or address) in any Study unless specifically requested to do so. If you provide personal data to us in the course of any Study, our use of that personal data will be governed by our Privacy and Cookie Policy and/or such additional terms as we may agree with you in relation to the relevant Study.

It is your responsibility to ensure that your Submission is of reasonable quality and meets the specific requirements of the Study. You accept that if your Submission does not meet the requirements of the Study, or is determined by us in our discretion not to be of reasonable quality, you may not be paid any Reward or may be paid only a partial Reward.

All intellectual property rights in any Submissions will be owned by us, and you hereby assign and agree to assign all such intellectual property rights to us.


We will process and disburse all Rewards in connection with the Service in accordance with the terms outlined below. The Reward to which you are entitled for taking part in any Study will be listed at the same time as the Study.

After you complete a Study, you will need to wait until your Submission is approved before receiving the relevant Reward. If the Submission does not meet our standards, we may reject the Submission and no Reward shall be rendered to you. Approval (or rejection) of Submissions will usually be within 24-48 hours of your completion of the Study.

If your Submission is approved, we will apply the Reward to your account on the Website within seven working days of such approval. You may request payment of accumulated Rewards from time to time, provided that you have accumulated at least £5.00 at the time of request.

Payment of Rewards to you shall be made through our payment processing service provider PayPal, Inc. (to your PayPal account). The collection and processing by PayPal of your credit or debit card details and other personal data are governed by PayPal's terms and conditions. See for more information. We do not obtain or process your credit or debit card details, nor any details of your PayPal account.

Rewards shall be paid in GBP Sterling and shall be inclusive of VAT unless stated otherwise.

We reserve the right to withhold or delay the payment of any Reward, at our sole discretion without any liability on our part:

a) in circumstances beyond our control (including, but not limited to, natural disasters, failures of telecommunications networks, power failure, data loss and the acts of any government) which prevent the proper execution of the transaction;

b) if we are unable to confirm your identity or have reason to believe that the transfer requested is unauthorised;

c) if we believe that you are in violation of these Website Terms of Service; or

d) if any dispute exists involving your nominated account or Submission.

If your account has remained inactive (i.e. you have not taken part in any Studies) for a period of twelve months, then we may close your account and dispose of any unclaimed Rewards on your account by either paying them to the PayPal account linked to your account (if the accumulated Rewards exceed £5.00) or retaining them ourselves (if the accumulated Rewards total less than £5.00 or if the PayPal account linked to your account is no longer open or able to receive funds).

Nothing in these Terms of Service shall give rise to a relationship of employer and employee between you and us. Please note that all Rewards earned through your use of the Service may constitute income for which you have personal tax liabilities which may be notifiable to the Inland Revenue. You warrant and undertake that you will pay any applicable taxes on all income derived from Rewards.

Intellectual Property Rights

We are the owner or the licensee of all intellectual property rights in the Website, and in the material published on it, including the Studies. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You must not use any part of the materials on the Website for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of the Website in breach of these Website Terms of Use (except to the extent permitted by law), your right to use the Website will cease immediately and you must destroy any copies of the materials you have made.

Breach, Termination and Suspension

You may at any time elect to stop using the Service. Please contact us at if you wish to close your account. If you wish to close your account, it is your responsibility to ensure that any accumulated Reward is paid to you before closure.

Without limiting our other rights and remedies, we reserve the right to terminate or suspend your access to the Website and/or Service immediately and without notice to you if:

a) you are in breach of any term or condition of these Terms of Service (repeatedly or otherwise);

b) you are impersonating any other person or entity;

c) when requested by us to do so, you fail to provide us within a reasonable time with sufficient information to enable us to determine the accuracy and validity of any information supplied by you, or your identity; or

d) we suspect you have engaged, or are about to engage, or have in anyway been involved, in fraudulent or illegal activity in relation to the Service.

If you are in breach of these Website Terms of Service or our Privacy and Cookie Policy in a manner which contravenes applicable law, then we may disclose your information to law enforcement authorities as appropriate.

Liability and Indemnity

Nothing in these Website Terms of Service will affect or limit your statutory rights (including your rights as a consumer) or will exclude or limit our liability for any matter for which it would be unlawful for us to exclude or attempt to exclude our liability.

Subject to the above:

a) a) all warranties, representations, conditions and all other terms of any kind whatsoever implied by statute or common law are, to the fullest extent permitted by applicable law, excluded from these Website Terms of Service; and b) access to the Website and the Service is provided on an "as is" basis.

c) we shall not be liable whether in tort (including for negligence or breach of statutory duty), contract, misrepresentation, restitution or otherwise for any:

i) loss of profits, loss of business, depletion of goodwill and/or similar losses or loss or corruption of data or information, or pure economic loss, or

ii) special, indirect or consequential loss; and

a) our total aggregate liability to you under or in relation to these Website Terms of Service or their subject matter (whether in tort (including for negligence or breach of statutory duty), contract, misrepresentation, restitution or otherwise) shall not in any event exceed £50 (fifty UK pounds sterling).

You agree to indemnify us against all costs, losses, damages, expenses and liabilities (including, but not limited to, reasonable administrative and legal costs) suffered, incurred or paid out by us as a result of your breach of these Website Terms of Service or our Privacy and Cookie Policy.

Viruses, Hacking, Prohibited Uses and Other Offences

You may use the Website only for lawful purposes. You may not use the Website:

• in any way that breaches any applicable local, national or international law or regulation;

• in any way that is fraudulent, or has any fraudulent purpose or effect;

• to send, knowingly receive, upload, download, use or re-use any material which does not comply with any content standards we may set from time to time; or

• to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).

You must not misuse the Website by knowingly introducing viruses, Trojans or any other malicious items. You must not attempt to gain unauthorised access to the Service, the server on which the Website or related software is stored or any server, computer or database connected to the Website. You must not attack the Website via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you may commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them.

To the fullest extent permissible by law, we will not be liable to you for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website or to your downloading of any material posted on it, or on any website linked to it.

Linking to the Website

You may link to the home page of the Website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

We reserve the right to withdraw linking permission without notice.

If you wish to make any use of material on the Website other than that set out above, please address your request to

Linking from the Website

Where the Website contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

General Provisions

Jurisdiction and Applicable Law: These Website Terms of Service and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales, although we retain the right to bring proceedings against you for breach of these Website Terms of Service in your country of residence or any other relevant country.

Variations: We may revise these Website Terms of Service at any time by amending this page, and will notify our registered users of any such amendments. Your continued use of the Service following such notice will constitute acceptance by you of such amendments.

Severability: If any court or competent authority decides that any any provisions of our Website Terms of Service or Privacy and Cookie Policy are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.

Assignment : You may not assign the benefit of your agreement with us under these Website Terms of Service without our prior written consent.

No Waiver : No failure or delay by us to exercise any right or remedy provided under these Website Terms of Service or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.

Contacting Us and Notices

If you have any concerns about material which appears on the Website, or any questions, comments or notices regarding our Website Terms of Service or Privacy and Cookie Policy, please contact us at or by recorded delivery to our postal address of C/O OXFORD INNOVATION LIMITED BUXTON COURT, 3 WEST WAY, OXFORD, UNITED KINGDOM, OX2 0JB, or use the "Contact Us" form on the Website at All notices relating to these Website Terms of Service will be sent by us to you by e-mail at the e-mail address maintained in our records for you. E-mail notices are deemed received the business day after transmission if properly addressed to the intended recipient and if no error or server message indicating non-delivery has been received by the sender. Notices by recorded delivery and deemed delivered when recorded as delivered.


These Website Terms of Service are drafted in the English language. If they are translated into any other language, the English language version shall prevail. As an exception to this principle, any terms relating to territory-specific currencies, payment arrangements or entities (such as social media platform operators or payment processing service providers) in any non-English translation of these Website Terms of Service shall prevail.